--- title: "WhisperKOOL EA: water is not draining and the unit has stopped" description: "What EA means on WhisperKOOL EA: water is not draining and the unit has stoppeds, what to check before booking, and when it is not a failure at all." url: "https://winecellarrepair.center/error-codes/whisperkool-ea/" --- # WhisperKOOL EA: water is not draining and the unit has stopped EA is the drain alarm on WhisperKOOL units with a condensate pump or drain sensor. ## What EA actually means. EA is the drain alarm on WhisperKOOL units with a condensate pump or drain sensor. Water pulled from the cellar air collects in an internal drip tray; when it cannot leave because the unit is not level, the line is clogged or the pump has stopped, the level rises and the unit shuts itself off. The cellar then warms until water drains again. WhisperKOOL wine cellar cooling unit display What to do when EA shows on the wine cellar cooling unit ### Kind of code Humidity The unit or its hygrometer reads the cellar's air as too dry for the corks or too damp for the labels and the walls. Cooling pulls water out of the air, so a unit that runs long in a leaky room tends to dry it out, while a gap in the vapor barrier, damp ground or a clogged drain can push it the other way. A humidifier or humidity kit, where one is fitted, is checked along with the door seal and the room before a sensor is blamed. ### Usually leads to Cellar humidity control repair Bringing a wine cellar back into its humidity window, roughly 50 to 70 percent, by fixing the humidifier, the fan settings, the drain or the room. ### Shows up as Cellar Cooling Unit Leaking Water A cellar cooling unit leaking water leaves a dark stain spreading down the wall under the unit, drips landing on the top row of bottles, a wet patch on the floor of the next room, or water where a ceiling unit meets the drywall. ### Make WhisperKOOL WhisperKOOL systems serviced where they are installed, whether the cellar is warming, the coil is frosting or the unit never rests. ### Source WhisperKOOL Extreme tiR owner's manual (04/2023) Digital controller on Platinum Split, Ceiling Mount, Extreme tiR and Phantom models. ## Before you book, in this order. Each step comes from WhisperKOOL's own guidance for EA on its wine cellar cooling units. Follow it to the end: the last card says whether this is a visit. 01 Turn the unit off and check for water around it, staying clear of any wet outlet or wiring. 02 Check that the unit sits level and that the drain line runs downhill without a clog or kink. 03 After a power outage, reset the condensate pump by disconnecting and reconnecting its black cables, as WhisperKOOL describes. 04 If the tray does not empty or EA comes back, book a visit. ### Still there? It usually turns into [cellar humidity control repair](https://winecellarrepair.center/services/cellar-humidity-control-repair/). Book with the code and the model number. ### What not to do EA is not a refrigeration problem; the unit is protecting the room from an overflow. The code shows only as an alarm icon on the home screen, with EA inside the set menu's alarm folder. ## What you may notice with it. The wine cellar cooling unit problems EA tends to arrive with. Answer these at the wine cellar cooling unit before anyone is booked. [All problems](https://winecellarrepair.center/problems/) Before you call ### [Cellar Cooling Unit Leaking Water](https://winecellarrepair.center/problems/cellar-unit-leaking-water/) [All 6 causes, cheapest first](https://winecellarrepair.center/problems/cellar-unit-leaking-water/) It also comes with - [**Wine Cellar Too Warm**](https://winecellarrepair.center/problems/cellar-too-warm/) - [**Cellar Cooling Unit Error Code**](https://winecellarrepair.center/problems/cellar-cooling-unit-error-code/) The collection is exposed ### Cellar Cooling Unit Leaking Water 6 causes, cheapest first Where EA usually leads ## Cellar humidity control repair. **Humidifier module, humidity probe or settings · low to moderate.** Book a visit [What the job involves](https://winecellarrepair.center/services/cellar-humidity-control-repair/) ## WhisperKOOL wine cellar cooling units. WhisperKOOL systems serviced where they are installed, whether the cellar is warming, the coil is frosting or the unit never rests. [WhisperKOOL wine cellar cooling unit repair](https://winecellarrepair.center/brands/whisperkool/) More WhisperKOOL codes [E1](https://winecellarrepair.center/error-codes/whisperkool-e1/) [E2](https://winecellarrepair.center/error-codes/whisperkool-e2/) [E3](https://winecellarrepair.center/error-codes/whisperkool-e3/) [E7](https://winecellarrepair.center/error-codes/whisperkool-e7/) [E10](https://winecellarrepair.center/error-codes/whisperkool-e10/) [AH1](https://winecellarrepair.center/error-codes/whisperkool-ah1/) [AL1](https://winecellarrepair.center/error-codes/whisperkool-al1/) [Ad2](https://winecellarrepair.center/error-codes/whisperkool-ad2/) [Ad3](https://winecellarrepair.center/error-codes/whisperkool-ad3/) [COH](https://winecellarrepair.center/error-codes/whisperkool-coh/) [dEF](https://winecellarrepair.center/error-codes/whisperkool-def/) Humidity on other makes [CellarCool EA](https://winecellarrepair.center/error-codes/cellarcool-ea/) [Wine Guardian !2](https://winecellarrepair.center/error-codes/wine-guardian-alarm-2/) [All 5 codes of this kind](https://winecellarrepair.center/error-codes/#family-humidity) WhisperKOOL builds this ### Through-the-wall cellar cooling unit A self-contained box set into an opening in the cellar wall: its cold face blows into the wine room, and its warm face breathes out into the room next door. WhisperKOOL builds this ### Ducted cellar cooling unit A self-contained cooling unit placed outside the cellar, in a mechanical room, attic or basement, that sends chilled air in and takes return air back through insulated ducts. WhisperKOOL builds this ### Split-system cellar cooling An evaporator inside or beside the cellar and a condensing unit outside or in another room, joined by an insulated copper line set and charged on site. ## In WhisperKOOL's own words > Unit is not draining properly [WhisperKOOL Extreme tiR owner's manual (04/2023)](https://whisperkool.com/wp-content/uploads/2023/08/WK-Extreme-tiR-OM-042523.pdf) [WhisperKOOL Extreme tiR owner's manual (04/2023)](https://whisperkool.com/wp-content/uploads/2023/08/WK-Extreme-tiR-OM-042523.pdf) [WhisperKOOL Extreme tiR owner's manual (04/2023)](https://whisperkool.com/wp-content/uploads/2023/08/WK-Extreme-tiR-OM-042523.pdf) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Digital controller on Platinum Split, Ceiling Mount, Extreme tiR and Phantom models. ## WhisperKOOL EA wine cellar cooling unit repair, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Turn the unit off and check for water around it, staying clear of any wet outlet or wiring. If it comes back, it needs a visit. ### Why did EA appear after a power outage on my WhisperKOOL? WhisperKOOL notes that the condensate pump may need a reset after power is lost. Disconnecting and reconnecting its black cables restarts it, and the tray can then empty. ### Will my WhisperKOOL cool while EA is active? No. It stays off until the water in the drip tray falls back to a safe level, so the cellar warms while EA is unresolved. ### Where do I find the EA code on a WhisperKOOL? The home screen shows only the alarm icon. Open the ALr folder in the set menu to read EA. --- **[Read on the site: WhisperKOOL EA: water is not draining and the unit has stopped](https://winecellarrepair.center/error-codes/whisperkool-ea/)** **[Book a visit with WineCellarRepair.center](https://winecellarrepair.center/schedule/)**