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A wine cellar cooling unit's grille high on a wall with its small controller dark, the outlet below it and a thin cord running up to the housing, racks of unlabeled bottles in dim light.

Wine Guardian !4: the sensor and the control board have stopped talking

!4 is a communication alarm: the device that reads temperature and humidity and the main board inside the unit are not exchanging data.

(844) 398-5977

Mon–Sat, 8am–8pm

  • Power and controller
  • Wine cellar cooling diagnostic visit
  • Source: Wine Guardian

Book a visit

Three short steps, about a minute.

or call (844) 398-5977

What !4
actually means.

!4 is a communication alarm: the device that reads temperature and humidity and the main board inside the unit are not exchanging data. The system keeps running while !4 shows, and the code clears by itself once communication returns. A loose or spliced cable, a wireless remote or sensor out of range and a damaged plug are the common causes.

Wine Guardian wine cellar cooling unit display · also shown as (!4)

What to do when !4 shows on the wine cellar cooling unit

Kind of codePower and controller

The unit saw its supply dip, surge or drop out, or the controller has lost contact with the board it drives. The cause is as often a shared circuit, a tripped GFCI outlet, a loose connection or a storm outage as the unit itself. A breaker that will not stay on or a scorched smell means switching the circuit off at the panel, standing dry and away from the unit, and keeping the cellar door closed until the technician arrives.

Usually leads toWine cellar cooling diagnostic visit

A visit that reads the cellar, the room the heat goes to and the cooling unit itself, and ends with one named cause, whether it is a part or the room.

Shows up asCellar Cooling Controller Display Blank

A cellar cooling controller display blank shows nothing at all, flickers, shows half a number, or ignores its buttons, sometimes while the unit keeps cooling and sometimes while it stops.

MakeWine Guardian

Wine Guardian systems examined at the cellar, the ductwork and the equipment space when the air stops holding its temperature or its moisture.

SourceWine Guardian Remote Interface Operation Guide

Wine Guardian Remote Interface controller, used with through-the-wall, ducted, ducted split, ductless split and ceiling-mounted units; the Sentinel-series ducted manuals (Dec 2022) list the same alarms.

Before you book,
in this order.

Each step comes from Wine Guardian's own guidance for !4 on its wine cellar cooling units. Follow it to the end: the last card says whether this is a visit.

01

If you use a wireless remote or remote sensor, bring it closer to the unit or connect it with the supplied cable.

02

Check both ends of the RJ9 cable for a loose plug, and any splice for a coupler that is not a straight-through type.

03

If !4 stays after the cable is reseated, book a visit to test the voltage on the cable and at the board.

Still there?

It usually turns into wine cellar cooling diagnostic visit. Book with the code and the model number.

What not to do

!4 does not mean the unit has stopped cooling. When the remote loses contact completely it shows dashes instead of numbers, which is the same kind of problem seen from the screen's side.

What you may
notice with it.

The wine cellar cooling unit problems !4 tends to arrive with. Answer these at the wine cellar cooling unit before anyone is booked.

All problems

Before you call

Cellar Cooling Controller Display Blank

All 4 causes, cheapest first

It also comes with

A slim wall-mounted cellar cooling controller on a stone wine cellar wall, its screen dark and blank, a thin gray cable running from it along the edge of a wooden rack of unlabeled bottles. Problem

Cellar Cooling Controller Display Blank

4 causes, cheapest first

Where !4 usually leads

Wine cellar cooling diagnostic visit.

Book a visit What the job involves

Wine Guardian
wine cellar cooling units.

Wine Guardian systems examined at the cellar, the ductwork and the equipment space when the air stops holding its temperature or its moisture.

Wine Guardian wine cellar cooling unit repair

More Wine Guardian codes

!1!2!3Flashing temperature with (!)Flashing temperature with (!) below the low limitFlashing humidity with (!)Flashing humidity with (!) below the low limit- - -

Power and controller on other makes

CellarCool E7WhisperKOOL E7Wine-Mate CA
All 6 codes of this kind
A wine cellar cooling unit set into the upper part of a stone wall in a US home wine cellar, its cellar-side grille flush with the wall above dark wood racks full of wine bottles, cool soft lighting. Wine Guardian builds this

Through-the-wall cellar cooling unit

A self-contained box set into an opening in the cellar wall: its cold face blows into the wine room, and its warm face breathes out into the room next door.

 A wine cellar in a US home seen from inside, a white rectangular supply grille for its cooling unit set in the wood-paneled ceiling above tall dark racks of wine bottles, a matching return grille low on the far wall, soft even lighting. Wine Guardian builds this

Ducted cellar cooling unit

A self-contained cooling unit placed outside the cellar, in a mechanical room, attic or basement, that sends chilled air in and takes return air back through insulated ducts.

 A slim white split-system wine cellar evaporator unit mounted high on a plastered wall of a US home wine cellar above curved wooden racks of wine bottles without labels, insulated copper lines entering the wall beside it, warm low lighting. Wine Guardian builds this

Split-system cellar cooling

An evaporator inside or beside the cellar and a condensing unit outside or in another room, joined by an insulated copper line set and charged on site.

In Wine Guardian's own words

!4 = Communication loss
Wine Guardian Remote Interface Operation Guide Wine Guardian Remote Interface Operation Guide Wine Guardian Remote Interface Operation Guide

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Wine Guardian Remote Interface controller, used with through-the-wall, ducted, ducted split, ductless split and ceiling-mounted units; the Sentinel-series ducted manuals (Dec 2022) list the same alarms.

Wine Guardian !4 wine cellar cooling unit repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A couple lifting a bottle from a lit stone-walled wine cellar, the cooling unit's grille high on the far wall
For the heart of your home.

Questions
about !4.

Can I clear !4 myself?
If you use a wireless remote or remote sensor, bring it closer to the unit or connect it with the supplied cable. If it comes back, it needs a visit.
Will !4 stop my Wine Guardian from cooling?
No. Wine Guardian keeps the system running during !4, although the readings you see may be stale until communication returns.
Can a spliced cable cause !4 on a Wine Guardian?
Yes. Wine Guardian allows only a straight-through RJ9 coupler for a splice, and the wire colors must match on both sides. A wrong coupler is a common cause.
Does a wireless remote cause !4 more often?
It can, because distance and walls weaken the signal. Moving the remote closer or wiring it with the supplied cable is the first test.

Back to your everyday

Still showing !4?

When you book, type the code or the blink count as the controller shows it, add the full model number, and say what the thermometer in the cellar reads now — that gives the technician a head start.

Schedule a repair Call (844) 398-5977
(844) 398-5977 Schedule a repair