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A small digital hygrometer resting on a wooden wine rack in a stone cellar, a faint film of moisture on the wall behind the bottles and the supply grille of the cooling unit above.

CellarCool EA: condensate is not draining and the unit is paused

EA on a CellarCool split, Ceiling Mount or Ultimate unit means condensate is not leaving the drip tray.

(844) 398-5977

Mon–Sat, 8am–8pm

  • Humidity
  • Cellar humidity control repair
  • Source: CellarCool

Book a visit

Three short steps, about a minute.

or call (844) 398-5977

What EA
actually means.

EA on a CellarCool split, Ceiling Mount or Ultimate unit means condensate is not leaving the drip tray. CellarCool lists four causes: the unit is not level, the drain line is clogged, the condensate pump is not working, or the wire to the D.I. port on the board has come loose. The unit refuses to run until the water drops, so the cellar warms while EA is active.

CellarCool wine cellar cooling unit display

What to do when EA shows on the wine cellar cooling unit

Kind of codeHumidity

The unit or its hygrometer reads the cellar's air as too dry for the corks or too damp for the labels and the walls. Cooling pulls water out of the air, so a unit that runs long in a leaky room tends to dry it out, while a gap in the vapor barrier, damp ground or a clogged drain can push it the other way. A humidifier or humidity kit, where one is fitted, is checked along with the door seal and the room before a sensor is blamed.

Usually leads toCellar humidity control repair

Bringing a wine cellar back into its humidity window, roughly 50 to 70 percent, by fixing the humidifier, the fan settings, the drain or the room.

Shows up asCellar Cooling Unit Leaking Water

A cellar cooling unit leaking water leaves a dark stain spreading down the wall under the unit, drips landing on the top row of bottles, a wet patch on the floor of the next room, or water where a ceiling unit meets the drywall.

MakeCellarCool

Service for CellarCool systems when the wine room drifts warm, turns dry or the unit starts and stops every few minutes.

SourceCellarCool CM2500 (Ceiling Mount split) manual, version 4 (02/2022)

CellarCool split, Ceiling Mount and fully ducted Ultimate controllers (CM2500, 3500-S/5000-S, Ultimate-R manuals). The CX through-the-wall series does not list this code.

Before you book,
in this order.

Each step comes from CellarCool's own guidance for EA on its wine cellar cooling units. Follow it to the end: the last card says whether this is a visit.

01

Switch the unit off and check for water on the wall, racks or floor; stay clear of anything electrical that is wet.

02

Check that the evaporator is level and that the drain line is clear and falls all the way to its outlet.

03

Listen for the condensate pump; if it is silent, check that it has power.

04

If the tray does not empty, book a visit.

Still there?

It usually turns into cellar humidity control repair. Book with the code and the model number.

What not to do

EA is not a refrigeration failure; the unit stops to keep water off your walls. CellarCool warns that a clog inside the unit must not be opened without its authorization, or the warranty may be void.

What you may
notice with it.

The wine cellar cooling unit problems EA tends to arrive with. Answer these at the wine cellar cooling unit before anyone is booked.

All problems

Before you call

Cellar Cooling Unit Leaking Water

All 6 causes, cheapest first

It also comes with

The cellar-side grille of a through-the-wall cooling unit high on a plastered wine cellar wall, a dark wet streak running down the plaster below it toward a wall outlet, wooden racks of unlabeled bottles along the side wall and a folded towel on the tile floor. The collection is exposed

Cellar Cooling Unit Leaking Water

6 causes, cheapest first

Where EA usually leads

Cellar humidity control repair.

Humidifier module, humidity probe or settings · low to moderate.
Book a visit What the job involves

CellarCool
wine cellar cooling units.

Service for CellarCool systems when the wine room drifts warm, turns dry or the unit starts and stops every few minutes.

CellarCool wine cellar cooling unit repair

More CellarCool codes

E1E2E7E10AH1AL1Ad2dEF

Humidity on other makes

WhisperKOOL EAWine Guardian !2
All 5 codes of this kind
A wine cellar cooling unit set into the upper part of a stone wall in a US home wine cellar, its cellar-side grille flush with the wall above dark wood racks full of wine bottles, cool soft lighting. CellarCool builds this

Through-the-wall cellar cooling unit

A self-contained box set into an opening in the cellar wall: its cold face blows into the wine room, and its warm face breathes out into the room next door.

 A wine cellar in a US home seen from inside, a white rectangular supply grille for its cooling unit set in the wood-paneled ceiling above tall dark racks of wine bottles, a matching return grille low on the far wall, soft even lighting. CellarCool builds this

Ducted cellar cooling unit

A self-contained cooling unit placed outside the cellar, in a mechanical room, attic or basement, that sends chilled air in and takes return air back through insulated ducts.

 A slim white split-system wine cellar evaporator unit mounted high on a plastered wall of a US home wine cellar above curved wooden racks of wine bottles without labels, insulated copper lines entering the wall beside it, warm low lighting. CellarCool builds this

Split-system cellar cooling

An evaporator inside or beside the cellar and a condensing unit outside or in another room, joined by an insulated copper line set and charged on site.

In CellarCool's own words

Unit is not draining properly
CellarCool CM2500 (Ceiling Mount split) manual, version 4 (02/2022) CellarCool CM2500 (Ceiling Mount split) manual, version 4 (02/2022) CellarCool troubleshooting page

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. CellarCool split, Ceiling Mount and fully ducted Ultimate controllers (CM2500, 3500-S/5000-S, Ultimate-R manuals). The CX through-the-wall series does not list this code.

CellarCool EA wine cellar cooling unit repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A couple lifting a bottle from a lit stone-walled wine cellar, the cooling unit's grille high on the far wall
For the heart of your home.

Questions
about EA.

Can I clear EA myself?
Switch the unit off and check for water on the wall, racks or floor; stay clear of anything electrical that is wet. If it comes back, it needs a visit.
Why does my CellarCool keep showing EA in humid weather?
A cellar that lets in warm, moist air makes the coil pull more water than the drain was sized for. CellarCool ties heavy condensate to the cellar's construction and seal.
Where does the EA code appear on a CellarCool keypad?
The home screen shows the alarm icon; EA itself is listed in the ALr folder of the set menu.
Can I clear a clogged CellarCool drain myself?
Clearing the outside drain line is fine. CellarCool asks owners to get authorization before opening the unit to reach a clog inside.

Back to your everyday

Still showing EA?

When you book, type the code or the blink count as the controller shows it, add the full model number, and say what the thermometer in the cellar reads now — that gives the technician a head start.

Schedule a repair Call (844) 398-5977
(844) 398-5977 Schedule a repair