WineCellarRepair.center (844) 398-5977Mon–Sat, 8am–8pm Book a visit
A small digital hygrometer resting on a wooden wine rack in a stone cellar, a faint film of moisture on the wall behind the bottles and the supply grille of the cooling unit above.

WhisperKOOL EA: water is not draining and the unit has stopped

EA is the drain alarm on WhisperKOOL units with a condensate pump or drain sensor.

(844) 398-5977

Mon–Sat, 8am–8pm

  • Humidity
  • Cellar humidity control repair
  • Source: WhisperKOOL

Book a visit

Three short steps, about a minute.

or call (844) 398-5977

What EA
actually means.

EA is the drain alarm on WhisperKOOL units with a condensate pump or drain sensor. Water pulled from the cellar air collects in an internal drip tray; when it cannot leave because the unit is not level, the line is clogged or the pump has stopped, the level rises and the unit shuts itself off. The cellar then warms until water drains again.

WhisperKOOL wine cellar cooling unit display

What to do when EA shows on the wine cellar cooling unit

Kind of codeHumidity

The unit or its hygrometer reads the cellar's air as too dry for the corks or too damp for the labels and the walls. Cooling pulls water out of the air, so a unit that runs long in a leaky room tends to dry it out, while a gap in the vapor barrier, damp ground or a clogged drain can push it the other way. A humidifier or humidity kit, where one is fitted, is checked along with the door seal and the room before a sensor is blamed.

Usually leads toCellar humidity control repair

Bringing a wine cellar back into its humidity window, roughly 50 to 70 percent, by fixing the humidifier, the fan settings, the drain or the room.

Shows up asCellar Cooling Unit Leaking Water

A cellar cooling unit leaking water leaves a dark stain spreading down the wall under the unit, drips landing on the top row of bottles, a wet patch on the floor of the next room, or water where a ceiling unit meets the drywall.

MakeWhisperKOOL

WhisperKOOL systems serviced where they are installed, whether the cellar is warming, the coil is frosting or the unit never rests.

SourceWhisperKOOL Extreme tiR owner's manual (04/2023)

Digital controller on Platinum Split, Ceiling Mount, Extreme tiR and Phantom models.

Before you book,
in this order.

Each step comes from WhisperKOOL's own guidance for EA on its wine cellar cooling units. Follow it to the end: the last card says whether this is a visit.

01

Turn the unit off and check for water around it, staying clear of any wet outlet or wiring.

02

Check that the unit sits level and that the drain line runs downhill without a clog or kink.

03

After a power outage, reset the condensate pump by disconnecting and reconnecting its black cables, as WhisperKOOL describes.

04

If the tray does not empty or EA comes back, book a visit.

Still there?

It usually turns into cellar humidity control repair. Book with the code and the model number.

What not to do

EA is not a refrigeration problem; the unit is protecting the room from an overflow. The code shows only as an alarm icon on the home screen, with EA inside the set menu's alarm folder.

What you may
notice with it.

The wine cellar cooling unit problems EA tends to arrive with. Answer these at the wine cellar cooling unit before anyone is booked.

All problems

Before you call

Cellar Cooling Unit Leaking Water

All 6 causes, cheapest first

It also comes with

The cellar-side grille of a through-the-wall cooling unit high on a plastered wine cellar wall, a dark wet streak running down the plaster below it toward a wall outlet, wooden racks of unlabeled bottles along the side wall and a folded towel on the tile floor. The collection is exposed

Cellar Cooling Unit Leaking Water

6 causes, cheapest first

Where EA usually leads

Cellar humidity control repair.

Humidifier module, humidity probe or settings · low to moderate.
Book a visit What the job involves

WhisperKOOL
wine cellar cooling units.

WhisperKOOL systems serviced where they are installed, whether the cellar is warming, the coil is frosting or the unit never rests.

WhisperKOOL wine cellar cooling unit repair

More WhisperKOOL codes

E1E2E3E7E10AH1AL1Ad2Ad3COHdEF

Humidity on other makes

CellarCool EAWine Guardian !2
All 5 codes of this kind
A wine cellar cooling unit set into the upper part of a stone wall in a US home wine cellar, its cellar-side grille flush with the wall above dark wood racks full of wine bottles, cool soft lighting. WhisperKOOL builds this

Through-the-wall cellar cooling unit

A self-contained box set into an opening in the cellar wall: its cold face blows into the wine room, and its warm face breathes out into the room next door.

 A wine cellar in a US home seen from inside, a white rectangular supply grille for its cooling unit set in the wood-paneled ceiling above tall dark racks of wine bottles, a matching return grille low on the far wall, soft even lighting. WhisperKOOL builds this

Ducted cellar cooling unit

A self-contained cooling unit placed outside the cellar, in a mechanical room, attic or basement, that sends chilled air in and takes return air back through insulated ducts.

 A slim white split-system wine cellar evaporator unit mounted high on a plastered wall of a US home wine cellar above curved wooden racks of wine bottles without labels, insulated copper lines entering the wall beside it, warm low lighting. WhisperKOOL builds this

Split-system cellar cooling

An evaporator inside or beside the cellar and a condensing unit outside or in another room, joined by an insulated copper line set and charged on site.

In WhisperKOOL's own words

Unit is not draining properly
WhisperKOOL Extreme tiR owner's manual (04/2023) WhisperKOOL Extreme tiR owner's manual (04/2023) WhisperKOOL Extreme tiR owner's manual (04/2023)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Digital controller on Platinum Split, Ceiling Mount, Extreme tiR and Phantom models.

WhisperKOOL EA wine cellar cooling unit repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A couple lifting a bottle from a lit stone-walled wine cellar, the cooling unit's grille high on the far wall
For the heart of your home.

Questions
about EA.

Can I clear EA myself?
Turn the unit off and check for water around it, staying clear of any wet outlet or wiring. If it comes back, it needs a visit.
Why did EA appear after a power outage on my WhisperKOOL?
WhisperKOOL notes that the condensate pump may need a reset after power is lost. Disconnecting and reconnecting its black cables restarts it, and the tray can then empty.
Will my WhisperKOOL cool while EA is active?
No. It stays off until the water in the drip tray falls back to a safe level, so the cellar warms while EA is unresolved.
Where do I find the EA code on a WhisperKOOL?
The home screen shows only the alarm icon. Open the ALr folder in the set menu to read EA.

Back to your everyday

Still showing EA?

When you book, type the code or the blink count as the controller shows it, add the full model number, and say what the thermometer in the cellar reads now — that gives the technician a head start.

Schedule a repair Call (844) 398-5977
(844) 398-5977 Schedule a repair