WineCellarRepair.center (844) 398-5977Mon–Sat, 8am–8pm Book a visit
A wine cellar cooling unit set into the upper part of a stone wall in a US home wine cellar, its cellar-side grille flush with the wall above dark wood racks full of wine bottles, cool soft lighting.

Wine-Mate
Wine Cellar Cooling Repair

Wine-Mate cooling units repaired on site when they will not start, ice over, trip a breaker or leave the walls wet.

(844) 398-5977

Mon–Sat, 8am–8pm

  • 4 wine cellar cooling unit types
  • 7 problems we see
  • 8 error codes

Book a visit

Three short steps, about a minute.

or call (844) 398-5977

Wine-Mate wine cellar cooling units,
specifically.

Wine-Mate is Vinotemp's cellar cooling line, and it covers almost every layout a cellar can have: HZD units through a wall, HZD-DE units that duct their hot air away, SSH splits that duct cold air into the room, and SSD and SSO splits on or above the ceiling. Most of them share one five-button controller, so a Wine-Mate visit starts with its alarms and its stored settings.

The Wine-Mate lineup

Builds4 wine cellar cooling unit types

Through-the-wall cellar cooling unit · Ducted cellar cooling unit · Split-system cellar cooling · Ceiling-mounted cellar cooling

Called out forWine Cellar Too Warm

and 6 more problems on Wine-Mate

Repairs we do10 repairs, on any make

Wine cellar cooling diagnostic visit · Cellar compressor and sealed system repair · Cellar cooling leak search and recharge · Cellar evaporator and condenser fan repair

Error codesP1 · HA · LA · CA · HI

8 Wine-Mate codes with a page of their own

The Wine-Mate
lineup.

Wine-Mate builds 4 of the 4 wine cellar cooling unit types this site covers. Which one decides how the visit is planned.

All wine cellar cooling unit types
Through-the-wall

Through-the-wall cellar cooling unit

2 of the problems we see on Wine-Mate come up on it Through-the-wall cellar cooling unit repair Ducted

Ducted cellar cooling unit

2 of the problems we see on Wine-Mate come up on it Ducted cellar cooling unit repair Split system

Split-system cellar cooling

4 of the problems we see on Wine-Mate come up on it Split-system cellar cooling repair Ceiling-mounted

Ceiling-mounted cellar cooling

2 of the problems we see on Wine-Mate come up on it Ceiling-mounted cellar cooling repair

What is particular
to Wine-Mate.

We work on self-contained HZD, HTD, low-profile and slim units, the ducted HZD-DE and the customizable 4510-series HZD, and the SSH, SSL, SSD, SSO, SSR and SSW split systems, including water-cooled versions marked WC. The letters after the capacity number tell us whether ducts, a ceiling evaporator or a remote condenser are part of the visit.

Defrost and humidity you can adjust

The Wine-Mate controller lets an owner change the defrost interval, the defrost length and how long the fan keeps running after the compressor stops, which is how Wine-Mate raises humidity. An iced coil or a dry cellar is sometimes a setting that was changed, so we read the parameters before replacing anything.

Ducts on some models, never on others

A standard HZD must have no ducts at all, an HZD-DE can duct its hot air up to 50 ft in total, and an SSH evaporator is built to push cold air through ducts. Ducts on the wrong model, or ducts without insulation, are a common thread in warm Wine-Mate cellars and dripping ceilings.

Condensers far from the cellar

Wine-Mate split condensing units can sit up to 75 ft from the cellar, and models ending in LA carry a low ambient kit for spots that drop below 50°F. We confirm which version is installed before judging a split that stops cooling in cold weather.

Its own circuit, and no GFI

The HZD manual calls for a dedicated 20 amp circuit on the smaller units and 30 amp on the larger ones, and it says not to put the unit on a GFI outlet. When a self-contained Wine-Mate keeps losing power, the wiring is checked against those notes before the unit is opened.

Parts

Vinotemp sells Wine-Mate controllers, bottle probes and duct kits as separate parts, so the common control and airflow parts can usually be sourced. Compressors, coils and other sealed-system parts on the splits are matched to the model and serial and confirmed at the first visit.

Repair or replace

A Wine-Mate with a probe alarm, a stuck fan or a controller problem is usually worth repairing, because those parts are sold on their own. For a self-contained unit with a refrigerant leak or a failed compressor, a new unit in the same opening often beats opening the sealed system, while on a split the failed section alone can usually be repaired.

Book your Wine-Mate visit

What we are
called out for.

On Wine-Mate, most often wine cellar too warm.

All problems

Wine-Mate error codes

All Wine-Mate codes
A small stone-walled wine cellar with dark wooden racks full of unlabeled bottles lying on their sides, a through-the-wall cooling unit grille set high on the far wall and a round dial thermometer standing in a glass of water on a tasting shelf in front. The collection is exposed

Wine Cellar Too Warm

6 causes, cheapest first

 The cellar-side grille of a wall-mounted split evaporator in a wine cellar, removed and leaning below it, revealing a thin aluminum coil coated in white frost, wooden racks of unlabeled bottles on the adjoining wall.

Cellar Cooling Evaporator Coil Icing Up

5 causes, cheapest first

 A small analog hygrometer hanging on the end of a wooden wine rack in a cellar, its needle low on an dial, unlabeled bottles with dull dry-looking capsules lying in the rack beside it and a plastered wall behind.

Wine Cellar Humidity Too Low

4 causes, cheapest first

 An open gray electrical panel on a dry basement wall beside the closed wooden door of a wine cellar, one breaker switch sitting in the tripped middle position among a neat row of others, a small window in the cellar door showing dim racks of unlabeled bottles. The collection is exposed

Cellar Cooling Unit Tripping the Breaker

5 causes, cheapest first

Not a
Wine-Mate?

Wine-Mate is one of 7 wine cellar cooling unit makes on this site. The other 6 each have a page of their own.

All 7 brands

Wine-Mate wine cellar cooling unit repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A couple lifting a bottle from a lit stone-walled wine cellar, the cooling unit's grille high on the far wall
For the heart of your home.

Questions about
Wine-Mate wine cellar cooling units.

Why does my Wine-Mate show a blinking compressor light but not start?
The controller is sitting out its anti-short-cycle delay, 10 minutes by default, which protects the compressor after it stops. Give it the full delay; if it still does not start, book a visit.
Can ducts be added to a Wine-Mate?
Only on certain models. The standard HZD manual rules out ducts on every side, while HZD-DE units take ducts on the hot side and SSH splits are designed to deliver cold air through ducts, so the model letters decide what is allowed.
How do I raise the humidity in a cellar cooled by a Wine-Mate?
Wine-Mate uses the Fon setting, which keeps the evaporator fan running after the compressor stops, to raise humidity. Watch the result on a separate hygrometer, and keep in mind that a room with air leaks will still dry out.
How often should a Wine-Mate condenser be cleaned?
Wine-Mate asks for a cleaning at least every 6 months, using a condenser brush or a vacuum with an extended attachment. On a self-contained unit the coil sits on the side that draws in room air.

Back to your everyday

Book your Wine-Mate visit.

Have the wine cellar cooling unit's model number ready — on Wine-Mate it decides which parts come on the first visit.

Schedule a repair Call (844) 398-5977
(844) 398-5977 Schedule a repair